FAQs

Do we ship internationally?

Yes! We offer shipping to New Zealand, Thailand, Canada, UK, and most of Europe. Please be aware that Australian and international shipping prices have increased.

What sizes do we offer?

Our Rolled Leather Neck Strap, Stability Strap and Free Ride Neck Strap are available in an array of sizes! To see the sizes available, and how to measure your horse, check out our sizing chart.

Can I request a colour?

Yes! If we can source it, you can have it. Place your order, and let us know your special order colour in the additional details section. There may be an additional freight cost on special orders - we will advise you of this before you need to confirm an order.

What if my product requirements are not listed?

We are happy to do custom orders where possible! Please contact us with your requests and we will let you know ASAP.

Our email is traceyajohnston@bigpond.com or use our contact page.

How much is postage?

We offer a flat rate tracked postage service to anywhere in Australia for $10. As a small business we aim to keep these costs to a minimum. International shipping is dependent on location.

Tasmanian customers MAY be able to access a pick-up or delivery service to some locations, please contact us to enquire if you qualify for this and maybe save some money!